Workplace Essentials

Conflict Resolution (TJ)

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

Conflict resolution

Workshop Objectives:

• Understand what conflict and conflict resolution mean
• Understand all six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Be able to adapt the process for all types of conflicts
• Be able to break out parts of the process and use those tools to prevent conflict
• Be able to use basic communication tools, such as the agreement frame and open questions
• Be able to use basic anger and stress management techniques
  • Conflict Resolution
  • Conflict Resolution 1. Getting Started
  • Pre-Assignment
  • Conflict Resolution 2. An Introduction
  • Module 02 case study
  • Conflict Resolution 3. C R Styles with TKI
  • Module 03 case study
  • Conflict Resolution 4. Creating an Effective Atmosphere
  • Module 04 case study
  • Conflict Resolution 5. Creating a Mutual Understanding
  • Module 05 case study
  • Conflict Resolution 6. Focusing on Individual _ Shared Needs
  • Module 06 case study
  • Conflict Resolution 7. Getting to the Root Cause
  • Module 07 case study
  • Conflict Resolution 8. Generating Options
  • Module 08 case study
  • Conflict Resolution 9. Building a Solution
  • Module 09 case study
  • Conflict Resolution 10. The Short Version of the Process
  • Module 10 case study
  • Conflict Resolution 11. Additional Tools
  • Module 11 case study
  • Recommended Reading List
  • Closing
  • Assessment - Conflict Resolution Skills.
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever